1. How long does shipping take?Orders ship within 5–7 business days. You’ll receive tracking information as soon as your order is on the way.
2. Do you offer international shipping?Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location.
3. What is your return policy?Unused and unopened items can be returned within 7 days of delivery. Email us at supportjoluxe@gmail.com to begin a return.
4. Can I cancel or change my order?Orders can be updated within 2 hours of purchase. After that window, we cannot guarantee changes.
5. Are your products cruelty‑free?Yes. All Jo Luxe Co products are 100% cruelty‑free and ethically sourced.
6. Are your lip products vegan?Most are vegan. Please check each product page for full ingredient details.
7. Do you offer wholesale or bulk orders?Yes — email supportjoluxe@gmail.com for wholesale inquiries and pricing.
8. My package says delivered but I didn’t receive it. What should I do?Please allow 24 hours. If it still hasn’t arrived, contact your local carrier or email us for help.
9. How can I track my order?Once your order ships, you’ll receive a tracking link via email.
10. What payment methods do you accept?We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
11. Do you offer refunds?Refunds are issued once returned items are inspected and approved.
12. How do I contact customer support?Use our Contact Us form or email supportjoluxe@gmail.com.
13. Can I join your email list for exclusive perks?Yes — sign up through our “Join the Luxe List” section for early access and VIP drops.
14. Are your products safe for sensitive skin?Our formulas are gentle, but we always recommend a patch test if you have sensitive skin.
15. Do you restock sold‑out items?Yes — restocks happen regularly. Join our Luxe List to be notified first.
